Right to Public Service (RTPS) Bihar: Registration Process & Application Status

The Right to Public Service (RTPS) Bihar operates under the e-District Mission Mode Project, providing a streamlined digital platform for citizens to apply for Thier Important certificates and services. This Long online system Removes the need for physical visits to government offices, making certificate acquisition more accessible and efficient for all Bihar residents.

Services Offered

RTPS Bihar facilitates applications for various essential certificates:

• Residential Certificate
• Caste Certificate
• Income Certificate
• Character Certificate
• Non-Creamy Layer Certificate – Both Bihar State and Central Government versions
• Economically Weaker Section Certificate (EWS)

Each certificate can be applied for at three administrative levels:

• Block Level
• Sub-Divisional Office Level
• District Magistrate Level

Registration Process for RTPS Bihar

Before applying for any certificate, you must register on the RTPS portal:

1. Visit the official portal: serviceonline.bihar.gov.in
2. Locate and click “Register Yourself” in the Citizen section
3. On the registration page, select “Sign Up For MeriPehchan”
4. Provide required details:
   • Mobile number
   • Full name
   • Date of birth
   • Create a password
5. Complete registration by clicking the “Register” button
6. Use your credentials to log in for certificate applications

Application Process: How to Apply

Once registered, follow these steps to apply for a certificate:

1. Log in to your account at serviceonline.bihar.gov.in
2. Select the specific certificate you need from the available options
3. Complete the application form with accurate personal information
4. Upload all required documents (see document requirements below)
5. Review your application for accuracy
6. Submit your application

Your certificate will typically be issued within 7-15 days after successful verification.

Required Documents

When applying for any certificate through RTPS Bihar, keep these documents ready:

• Identity Proof: Aadhaar Card, Voter ID, Passport, or PAN Card
• Address Proof: Aadhaar Card, Driving License, Residential Certificate, Rent Receipt, or Utility Bill
• Age Verification: Birth Certificate or Educational Mark Sheet
• Ration Card: Photocopy (optional, only if available)

Additional documents may be required depending on the specific certificate you’re applying for.

Tracking Your Application

After submitting your application, you can easily track its status:

1. Visit serviceonline.bihar.gov.in
2. Navigate to the “Citizen” section
3. Click on “Track Application Status”
4. Enter your Application Reference Number or OTP/Application Details
5. View the current status of your application

How to Track Application Status on the Portal

Understanding what your application status means is crucial for tracking your certificate request. Below are the common status indicators you may encounter:

>Status Types and Their Meanings

• Application Submitted: Your application has been successfully received by the RTPS system and is awaiting initial review.
• Under Verification: Your application is currently being verified by the concerned department officials. Documents and details are being checked for accuracy.
• Additional Information Required: The processing officer has requested additional documents or clarification. You’ll typically receive an SMS notification with specific requirements.
• Application Approved: Your application has passed all verification checks and has been approved. The certificate generation process has begun.
• Certificate Generated: Your certificate has been created and is ready for download. You can access it through the “Download Certificate” option.
• Application Rejected: Your application has been declined. Reasons will be provided, commonly due to incomplete information, ineligibility, or document discrepancies.
• In Process at [Department Name]: Your application has been forwarded to a specific department for specialized verification.

>How to Interpret Status Updates

Different stages of processing typically follow this timeline:

1. Initial submission → Under verification (1-3 days)
2. Verification → Approval/Rejection decision (3-7 days)
3. Approval → Certificate generation (1-3 days)

>What to Do If Your Status Shows “Pending” for Too Long

If your application remains “Under Verification” for more than 10 days:

1. Note your application reference number
2. Contact the relevant department directly
3. Or email the RTPS helpdesk with your application details

Downloading Your Certificate: Step-by-Step Process

Once your certificate is approved and issued:

1. Visit the official RTPS Bihar website
2. In the Citizen Section, click “Download Certificate”
3. Select “RTPS/Others” from the dropdown menu
4. Enter your Application Reference Number (format: BICCO/YYYY/XXXXX)
5. Enter your name exactly as in the application
6. Click “Download Certificate”

Important Note: Allow at least 24 hours after application processing before attempting to download your certificate.

Departmental Services

RTPS Bihar coordinates with multiple government departments to offer various services:

• General Administration Department: Issues residential, caste, income, non-creamy layer, and EWS certificates
• Home Department: Manages conduct and character certificate issuance
• Labour Resources Department: Facilitates applications for Bihar State Non-Resident Labour Accident Compensation Scheme
• Planning and Development Department: Oversees birth and death certificate issuance

Key Features of RTPS Bihar

• MeriPehchaan Integration: Uses National Single Sign-On (NSSO) for secure authentication
• Remote Access: Apply for services online without visiting government offices
• Multiple Delivery Methods: Receive certificates via SMS download links, email attachments, DigiLocker, or portal download
• Provisional Verification: Online certificate verifications are provisional pending final approval

Common Abbreviations

bbreviation	Full Form
RTPS	Right To Public Service Act
DM	District Magistrate
SDO	Sub-Division Office
CO	Circle Officer
CSC	Common Service Centre
OTP	One-Time Password
DSC	Digital Signature Certificate
DIT	Department of Information Technology

Need Assistance?

If you encounter any difficulties while using the RTPS Bihar portal, contact the helpdesk at: serviceonline.bihar@gov.in

By utilizing the RTPS Bihar portal, residents can efficiently access essential government services and certificates from the comfort of their homes, saving time and streamlining the bureaucratic process.

FAQs about RTPS Bihar